Return Goods Policy
Please contact Rawhide Fire Hose customer service at 1-800-321-3715 and one of our representatives will assign a Return Goods Authorization (RGA). Your “RGA” is required for ALL returns and will serve as a tracking number. A 25% re-stocking charge may apply. Product(s), part(s) or material(s) which where non-stocking and/or special order, are non-returnable and non-refundable.
Note: Only shipments that display an authorized RGA number will be accepted. Returns will be considered for up to one (1) year after purchase, provided product(s) are unused and still in original carton(s). Per NFPA 1961 5.6 (Marking) all hose is dated. Hoses returned in the subsequent month and beyond cannot be sold as new. Once received at Rawhide Fire Hose with RGA number and inspected, the appropriate refund will be tendered within 24 hours, similarly with original method of payment.