Terms, Conditions and Privacy Policy

Processing and Shipping Orders

All orders are processed the same day as received, during normal business hours (8:00 to 17:00 eastern time) Orders received after hours, weekends and holidays are processed the next business day. Hose orders are shipped the same day as the order is received up until the UPS pick up time, 16:00 eastern time. Subsequent orders are shipped the next business day. Standard length hose and hose assemblies are shipped from 16 warehouses throughout the United States and are delivered in one or two days, Monday thru Friday as are standard adapters, valves and nozzles. Special order thread configurations and custom length hoses and hose assemblies are shipped from our Ohio Warehouse and will be delivered in 1 – 2 weeks.

Shipping Charges

Shipping charges are paid by Rawhide Fire Hose on all orders, delivering to a single location (residential deliveries on freight truck sized orders are not available) in the continental/contiguous United States of America, United Parcel Service (UPS) ground or United Parcel Service (UPS) Freight. Multiple location and expedited delivery services are available at the contract rates, negotiated by Rawhide Fire Hose. Collect and 3rd party billing is available upon request. A signature must be obtained for all deliveries (no driver release).

Tracking Your Order

By E-mail – providing we have your e-mail address. With this feature you can track your order online at www.ups.com or by calling 1-800-321-3715 if shipped by common carrier. By Fax – if we do not have your e-mail address you will be notified by fax that your order was shipped. Your order can be tracked via www.ups.com, by calling 1-800-PICK-UPS or by calling 1-800-321-3715 if shipped by common carrier. At the end of the business day you will know when and how your order shipped.

Privacy Policy

Your privacy is important to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you are using products offered by Rawhide Fire Hose, uploading information to Rawhide Fire Hose, downloading in any way, shape or form information, documents and/or links, or are merely visiting our Website.

However, please note that we are not responsible for any use of your personal information you provide to third-party applications or websites that may be accessed via the Rawhide Fire Hose website. We recommend that you review the privacy policy of any third-party applications or websites that you use.

Collection of Personal Information

When you use our Website, you may be asked for personally identifiable information such as your name, address, email address, telephone number and other such information required to process your order and/or deliver information that you may have requested.

By giving us such information, you will need to consent to our using it in the manner described in this policy, during the checkout process.

You may withdraw your consent at any time by emailing us at [email protected]. We will return your personal information to you or destroy it, utilizing a certified and secure information destruction contractor,within five (business) days of receipt of your withdrawal of consent. All employees and staff of Rawhide Fire Hose are bound to corporate policies relative to information governance and have been trained in information destruction of “sensitive” and/or personal information. Further, all employees and staff of Rawhide Fire Hose acknowledge said training and complete understanding of its information destruction policies.

Cookie information, pages you have requested and/or third parties from your browser as set out in this policy may also record your IP address.

Use of Performance Data

Rawhide Fire Hose will use performance data, including performance statistics, bug fixes and other similar data (“Performance Data”) uploaded to our Websites or acquired through entry into our website. Rawhide Fire Hose may use such Performance Data in any way, including, but not limited to, using, editing, altering, reproducing, publishing and/or distributing the Performance Data for any purpose, commercial or otherwise, provided that such Performance Data is stripped of all personally identifiable information.

Use of Personal Information

We use personal information to allow us to process your service and order requests, provide access to privileged areas of the Websites, send out newsletters, personalize your visit to our Websites, personalize your use of the products that Rawhide Fire Hose offers, and enable us to improve the products and services we offer. We may occasionally carry out market research and send you details of services and offers that we think may be of interest to you. If you do not wish to receive such information, please e-mail [email protected] or, alternatively, when we send you an e-mail, it will contain a provision for you to opt out of receiving any further information from us.

Disclosure of Personal Information

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Rawhide Fire Hose.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current U.S. law.

Cookies

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of the products that we offer may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

Third-party advertisers may also create and access cookies, which will be subject to their privacy policies – we accept no responsibility or liability for the use of such third parties’ cookies. If you do not wish cookies to be placed on your PC or handheld device, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. Please note that permanently disabling cookies in your browser may hinder your use of our Websites as well as other websites and interactive services.

Security

All security on our Websites is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at [email protected] or call, toll free at 1.800.321.3715.

Policy Changes

Changes in this policy will be posted on our Websites. You are advised to check our Website regularly to view our most recent privacy policy.

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